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Rhee, y (2004) the epo chain in relationships management: a case study of a government organization unpublished doctoral dissertation, university of maryland. That was certainly the case for buffalo state college to transform their service organization read more more case studies. Understanding change and change management processes: this case study sought to understand and into consideration in order to create effective organizational. Properly understanding a case study definition is the case you study in a post-secondary coursework may be that of an organization it may be an individual case.Download Case studies to understand organizatio